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About FAQs Website FAQs

Website FAQs

Can you help with my ebook?

I requested an ebook with my donation. When will I receive it?
Shortly after your order for the ebook goes through, you’ll receive an email with a link to download your book as well as a link on the donation confirmation page. Check your spam folder if you don’t see it right away.

How do I download an ebook from Truth For Life? 
Follow this step by step guide from Truth For Life.

Can I download the ebook again?
At this time, Truth For Life allows you to re-download the ebook files from the link we send for up to 14 days after which the download will not work. We ask that you save/store the files in a safe place and if required, you may contact customer service for help.

How can I read the ebook?
When you request an ebook, you will receive three file formats: ePub, Mobi, and PDF. Ebooks are accompanied by a readme file with instructions for installation on the more popular platforms. For ePub, you can use iBooks on your iPhone/iPad/iPod Touch, and Aldiko or Cool Reader on your Android devices. (Note, however, that ePubs containing video are only supported in iBooks on iOS devices.) Mobi works on all Kindle models, and Kindle for Mac or PC. PDFs can be read on Adobe Acrobat or Preview, as well as Sony Reader and Nook devices.

Why am I not receiving download emails?
You may need to check your spam folder if you do not receive emails from Truth For Life after your donation/order within 15 minutes. If you encounter problems receiving emails/downloads, please add customerservice@truthforlife.org to your contacts list which should solve this in the future and contact us for assistance.

 


If I previously had an online account, why do I need to create a new one?

We've enhanced our website. Your self-service account will now provide many more features than ever before. In order to access these features, a new account must be created.


What new self-service features are available?

Along with updating contact information and email preferences, you will be able to view past purchase and donation history and update your Truthpartner preferences, if applicable.


As a Truthpartner, are there any new features?

All Truthpartners will now be able to update contact information, Truthpartner status information (including credit card numbers and monthly pledge amounts), see purchase and donation history, and request the monthly resources.


As a Truthpartner, can I request my monthly resource(s) on my new account?

Yes. Truthpartners giving $20 or more each month are eligible to receive both monthly resources, as well as the Message of the Month. These items can all be requested on the Truthpartner Status tab on your account.


Can I cancel or change my Truthpartner monthly pledge on my new account?

Yes. You will have the ability to change giving amount, giving date, credit card information, or cancel your Truthpartnership if necessary.


If I am not a Truthpartner, can I sign up to be one on my account?

Yes. On the Truthpartner Status tab, select “Become a Truthpartner Today” and complete the form.


If I create a new account, will my previous store history be deleted?

No. The new account you create will include previous order history and will now include giving history, personal information, and Truthpartner information, if applicable.


How do I create a new account?

Simply click create account and fill in your personal information. You will receive a confirmation email that will ask you to verify your email address. Upon receipt of this email, you can create a password to complete account registration.


Can I register with a social media account?

Yes. You will have the option to register with your Facebook, Twitter, or Google account information.


I used to request my monthly resources using the Truthpartner Resource Request form on the website. Can I still use that form?

No. You now must login to your self-service account first to request your resources on the Truthpartner Status tab.


What happens if I create my account and don't see my giving history?

This is likely because the information you gave us to create your online account didn't match with what we have on file. See contact information below for further assistance.