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Truth For Life Team

Truth For Life is an international radio and digital-based Bible-teaching ministry that teaches the truth of Scripture with uncompromising clarity and applicability to everyday life. The ministry exists to teach the Bible with clarity and relevance so that unbelievers will be converted, believers will be established and local churches will be strengthened.

A 501(C)3 non-profit organization, Truth For Life employs a team of skilled professionals with broad experience in digital communications, operations management, marketing, project management and audio production.

Encountering a season of exponential growth, Truth For Life is adding experienced professionals to its staff and is seeking individuals to fill the following open positions:

Business Manager

Customer Service Manager

IT Helpdesk


Business Manager

Position Overview

The Business Manager has the primary responsibility for TFL’s accounting and human resources functions as follows:

  • Accounting functions include (1) all aspects of internal and external financial and tax reporting that comply with generally accepted accounting principles or international financial reporting standards; (2) the maintenance of accounting systems based on a comprehensive set of accounting procedures and internal controls; and (3) oversight of the budgeting process designed to both mitigate risk and insure the accuracy of TFL’s reported financial results.
  • Human Resources functions include the development of a high-performance culture aligned with TFL’s mission which emphasizes quality, productivity, goal attainment and compliance with TFL’s standards of conduct. In collaboration with TFL’s leadership team the Business Manager will be engaged in recruiting and the ongoing development of a superior workforce and will have a shared responsibility for the development of processes and related metrics supporting the achievement of TFL’s goals through the effective use and cultivation of staff. The Business Manager will have oversight for employee compensation, benefit programs, as well as, the administration of related employee services, policies, and other programs and will assist and advise TFL’s managers on Human Resources matters.

Desired Qualifications: The Business Manager should have a bachelor’s degree in accounting or business administration and a minimum of 10 to 30+ years of progressively responsible experience with a significant company or non-profit organization. Preference will be given to candidates with the Certified Public Accountant or Certified Management Accountant designations.

Who should apply? Anyone and everyone who qualifies: Recent college graduate; successful business person looking for the next opportunity; men and women with CPA/HR experience. Is that you? We’re looking for the right person to bring care, concern and management to these critical areas of the ministry. Let us know of your interest by applying today.

Working Conditions: Primarily in an office environment. Will be expected to travel as needed. Periodic weekend or evening work as circumstances require.

Supervises: Accounting staff

Reports to: Executive Vice President

Apply For This Position!

If you have questions, please contact Mike Costlow.


Customer Service Manager

Truth For Life is seeking an individual to manage the Customer Service Team, delivering an excellent customer experience from the point of inquiry/gift/purchase through to product/communication delivery. This position is responsible for the quality and accuracy of service, customer satisfaction, team strategy, goals and metrics, performance monitoring, and oversight of systems.

Outcomes

  • Design an actionable plan to optimize customer care
  • Fully integrated contact center solution implemented
  • Customer Care team professional development plan
  • Contact Center and Shipping and Fulfillment combined into a single culture of Customer Care
  • Establish Customer Care culture including philosophy, vision statement, etc
  • Oversee accurate and efficient data management/entry
  • Complete understanding of donor database software functions

Competencies

  • Strategic Skills: Able to think and plan logically and creatively to accomplish team vision and goals
  • Organization/planning: Able to establish, communicate, and execute new initiatives and strategic plans
  • Goal Setting: Establishes specific, measurable, achievable, realistic, and time-targeted goals
  • Vision: Sees potential inherent in the opportunity of service and can establish a long-term goal/vision statement to see that potential reached
  • Creativity: Thinks outside-the-box to provide an exceptional, sincere, and memorable customer experience
  • Leading edge: Has an interest in developing technology and readily and strategically uses new opportunities to serve customers
  • Resourcefulness: Adopts new and creative approaches to overcome difficulties
  • Excellence: Desire to surpass ordinary standards of service, communication, and process
  • Independence: Takes full responsibility for team success and doesn't rely on direction from others
  • Customer Focus: Orients all decisions toward customer needs, experience, and overall satisfaction
  • Coaching: Identifies areas for improvement and comfortably works with team and individuals to strengthen performance
  • Empowerment: Understands value of ongoing training, quality tools, and appropriate delegation of authority
  • Accountability: Willingly held (and holds others) accountable to service quality, accuracy, and progress toward goals
  • Team Building: Inspires positive team culture in which individuals rally behind common goals and genuinely appreciate working with one another
  • Ambition: Strong desire and determination to achieve exceptional service
  • Judgment/Decision Making: Considers objective assessment and subjective experience/feedback in decision making

Ownership

  • Data/Transaction Quality
  • Communication Quality
  • Customer Satisfaction
  • Strategy
  • Systems Management
  • Goal Setting, KPIs, Performance Monitoring
  • Daily operations of Shipping & Fulfillment and Contact Center
  • Fully integrated contact center initiative
  • Email
  • Web portal
  • Twitter
  • Facebook
  • Feedback enabled mobile apps
  • Voice (VoIP) with call routing
  • Online Chat
  • Video Chat
  • Knowledge base

Apply For This Position!

If you have questions, please contact Mike Costlow.


 

IT Helpdesk

MISSION

Truth For Life (TFL) communicates the Gospel of Jesus Christ to the world. This evangelistic effort is enabled by various technologies that are supported by the Information Technology Helpdesk. As a key member of TFL, this position is responsible for providing front-line support to IT infrastructure including employee Macs and PCs, basic training and support, documentation and donor management software support.

ROLE DESCRIPTION:

In this role, you will provide first-level IT support for employees for their computer and any TFL-provided software by listening to the person and analyzing their requirements, ultimately working through a process to resolve their issue. You will also provide on-going maintenance and setup best practices to ensure that our employee hardware and software is running at its best. You may also be installing hardware and software solutions and coordinating with our IT vendor in submitting tickets for issue resolution. You will also provide first-level support for our donor management system for our employees. You may also run day-to-day procedures for our donor management system, mail file, database maintenance tasks, security system maintenance and more depending on skillset.

RESPONSIBILITIES:

  • Serve as the first point of contact for employees seeking help with an issue on their PC, Mac, mobile device, TFL-provided software or other TFL-specific hardware or services
  • Provide support through troubleshooting techniques, diagnostic questions, face-to-face meetings with the employee and other available or defined processes
  • Determine the best resolution for the issue and where needed, implement that solution or coordinate with IT Manager or TFL vendors to implement the solution
  • Meet internally defined SLA guidance and KPIs to provide timely and efficient support
  • Escalate issues or unresolved support requests as needed to the IT Manager
  • Record all open issues, status items and resolution documentation into tickets assigned in help desk solution
  • Utilize and maintain the helpdesk tracking software by analyzing issues for severity and timeliness and prioritizing responses as needed
  • Document internal IT procedures
  • Put together, with collaboration from IT manager, documentation and procedures for employees and IT staff on entering and maintaining tickets within the helpdesk ticketing and tracking system
  • Assist with onboarding of new users
  • Maintain inventory of all equipment, software and software licenses
  • Proactively provide feedback on frequent issues and suggestions for possible improvement with IT Manager and other teams
  • As part of growth for the role, may take on smaller development projects with SQL or .NET programming as appropriate

IT STRATEGY/GOVERNANCE

Manages small sized projects according to pre-defined budgets and schedules as necessary.

QUALIFICATIONS & REQUIREMENTS:

Basic Education Requirement: Bachelor’s Degree in Information Systems, Business, Communications or related field

PREFERRED REQUIREMENTS:

  • 2 years of relevant technical experience or demonstrated success in a help desk role
  • Experience working in and in support of a small to medium sized network of servers, desktop systems and communications devices using current technologies.

SKILLS:

  • Demonstrated knowledge of Windows desktop products and familiarity with Windows servers and networks
  • Demonstrated working knowledge of network protocols, server and desktop technologies.
  • Ability to organize and deliver training of basic IT concepts to users.
  • Ability to negotiate hardware/software service and technical support needs in conjunction with IT Manager.
  • Ability to manage multiple activities and tasks simultaneously.
  • Ability to communicate well throughout system outages, procedure changes and upgrades.
  • Well-developed verbal and written communications.
  • Customer-oriented and cool-tempered in all situations.
  • Experience with .NET programming and SQL a plus.
  • Experience with macOS and other Apple devices is a necessity.

WORKLOAD:

Evening and weekends work is required on occasion.

Apply For This Position!

If you have questions, please contact Mike Costlow.