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About Our Team Join the Team

Join the Team

Join the team at Truth For Life

Truth For Life is an international radio and digital-based Bible-teaching ministry that teaches the truth of Scripture with uncompromising clarity and applicability to everyday life. The ministry exists to teach the Bible with clarity and relevance so that unbelievers will be converted, believers will be established and local churches will be strengthened.

A 501(C)3 non-profit organization, Truth For Life employs a team of skilled professionals with broad experience in digital communications, operations management, marketing, project management and audio production.

Encountering a season of exponential growth, Truth For Life is adding experienced professionals to staff and is seeking individuals to fill the following open positions:

Customer Service Representative

Content Manager

Audio Producer


 

Customer Service Representative

Primary Responsibilities:

  • Understand and embrace our mission: to see unbelievers converted, believers established, and local churches strengthened.
  • Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
  • Respond to listener communication in a professional, courteous, and prompt manner.
  • Process orders and donations.
  • Troubleshoot and assist customers with basic technical difficulties (i.e. how to download an MP3 file).
  • Update and maintain listener accounts in the constituent database.
  • Prioritize and organize daily projects based upon the degree of importance and level of urgency.
  • Answer questions and help listeners find specific teachings and other resources.
  • Field listener feedback and prayer requests.
  • Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential Skills and Abilities:

  • Excellent verbal and written communication skills with emphasis on phone etiquette.
  • Attention to detail and desire for quality service.
  • Proficient in Microsoft Office with experience in mail merging.
  • A proactive approach to learning and customer service.
  • Strong computer skills and experience with windows based systems.
  • Ability to key 70 wpm.
  • Keen ability to actively listen and anticipate questions.
  • Ability to multi-task.
  • Ability to handle consecutive phone calls efficiently and effectively.

Some customer service or professional phone operator experience is preferred. This position is a full-time, 40 hour per week position, located at the Truth For Life offices in Chagrin Falls, Ohio.

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply Now

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled.

Please email any questions to :

Mike Costlow
Operations Manager
mcostlow@truthforlife.org

 


 

Content Manager

The mission of the Content Manager is to uphold our mission to teach the Bible with excellence and reputation for clear and consistent Bible teaching. The Content Manager directly oversees the Content Creation team and owns the process of all new TFL Biblical content creation. This person has a primary responsibility for protecting and enhancing the teaching of Alistair Begg through the production of audio, written and video content.

Primary Responsibilities:

  • Ensure all delivery channels are filled with content and no channel is lacking in variety or quality.
  • Final content quality accountability is the Content Managers. All content must meet TFL’s high standards of excellence and theological soundness.
  • Work with Communications, Station Relations, and Digital teams to package and promote content to specific audiences and maximize distribution channels.
  • Encourage creative thinking among the content team, and mine the content archive to produce new formats of teaching.
  • Check references, spelling, grammar, writing style, design and images of all content with an ownership of TFL brand and style.
  • Support One Page Strategic Plan Priorities
  • Create Key Performance Indicators to measure performance
  • Develop a world-class content team through recruitment, coaching, training and project planning.

Key Competencies

  • Passion: Personally driven to spread the Gospel around the world and into the next generation
  • Judgment: Exceptional ability to analyze and provide meaningful insight and recommendations. Respects objective and subjective elements of decision making.
  • Team Player: Reaches out to peers. Overcomes we-they. Approachable. Leads peers to do what is best for the organization.
  • Inspires positive team culture in which individuals rally behind common goals.
  • Creativity: Thinks outside the box and can generate original approaches to content creation and process improvements.
  • Experience: Comfortable providing critique based on past learning and deep knowledge of Truth For Life.
  • Empowerment: Trains and coaches others to enable the production of excellent content needing minimal editing changes.
  • Goal Setting: Identifies goals and energizes the content team to achieve more than believed possible.
  • Excellence: Settles for no less than the best. Willing to work until a project is completed to exacting standards, no matter the effort.
  • Resourcefulness: Able to do more with less. Always looking to improve efficiency. Works smarter.

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply Now

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled.

Please email any questions to :

Mike Costlow
Operations Manager
mcostlow@truthforlife.org

 


 

Audio Producer

The mission of this role is to produce audio sermon files and broadcasts, delivering the highest-quality possible. In conjunction with the Content Coordinator, the Producer will be responsible for editing, production, management and archiving of these audio files. This person will also collaborate with the content team to identify new content opportunities, generating excellent content deliverables for distribution through multiple channels.

First-Year Outcomes

  • Practical working knowledge and understanding of all aspects of Truth For Life program audio production.
  • Play a key role in the creation of podcast and short form versions of the Truth For Life program.
  • Successfully absorb file encoding and other responsibilities from outside vendor.
  • Successfully absorb archive media tagging from outside vendor.
  • Successfully meet all production deadlines with excellent deliverables.

Key Competencies

  • Passion: Wholehearted commitment to the mission of Truth For Life
  • Excellence: Strong focus on sound quality, content integrity, attention to detail, and accuracy
  • Organization/Planning: Able to independently manage priorities, deadlines, resources, and deliverables for a successful and timely outcome
  • Efficiency: Committed to high quality, high producing, lean operation
  • Judgment/Decision Making: Equally considers objective facts and subjective experience/feedback to make the best decision
  • Accountability: Willingly held (and holds others) accountable for content quality, accuracy, and integrity
  • Adaptability: Easily adjusts to new conditions on the fly, and welcomes challenges as opportunities.
  • Tenacity: Highly persistent in maintaining or seeking to meet goals/objectives, determined to overcome obstacles
  • Assertiveness: Proactively offers suggestions, opinions, and openly asks questions
  • Creativity: Can contribute creatively, thinking outside-the-box to identify new content opportunities and contribute to content planning

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply Now

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled.

Please email any questions to :

Mike Costlow
Operations Manager
mcostlow@truthforlife.org