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Truth For Life is an international radio and digital-based Bible-teaching ministry that teaches the truth of Scripture with uncompromising clarity and applicability to everyday life. The ministry exists to teach the Bible with clarity and relevance so that unbelievers will be converted, believers will be established and local churches will be strengthened.

A 501(C)3 non-profit organization, Truth For Life employs a team of skilled professionals (see our team) with broad experience in digital communications, operations management, marketing, project management and audio production.

Encountering a season of exponential growth, Truth For Life is adding experienced professionals to its staff and is seeking individuals to fill the following open positions:

IT Systems Administrator

Database Administrator and Developer

Customer Service Representative


IT Systems Administrator

Mission

Truth For Life (TFL) communicates the Gospel of Jesus Christ to the world. This evangelistic effort is enabled by various technologies that are supported by the Information Technology Systems Administration role. As a key member of TFL, this position is responsible for providing oversight, design and direction of IT systems and infrastructure, support of TFL employees including Macs and PCs and their rollouts, training and documentation.

Role Description

In this role, you will provide general management and oversight of IT infrastructure, with the collaboration and oversight of the IT Manager, both by setting direction for the environment and working with and managing our existing Managed Services Provider (MSP) for any work that they may be doing to support day-to-day needed activities. The includes designing, developing, implementing and maintaining a deployment and management system for our fleet of Macs and coordinating with our MSP on needed management changes for rolling out our fleet of PCs to employees and needed contractors.

In addition, you will set and raise the standard of security within the organization by continuing to meet our existing PCI compliance levels and going beyond to implement best practices throughout the organization. You will help support users with basic needs, either directly or indirectly through our MSP and by creating and administering any needed training both for technical needs and for security awareness training. Importantly, you will be critically involved in the implementation of organizational initiatives where new systems and/or processes must be designed, priced and implemented. This position reports to the IT Manager.

Responsibilities

  • Manage regular communications with our Managed Services Provider (MSP), providing needed direction for resolution of issues and implementation of changes in process or policy for the maintenance of our IT infrastructure, escalating to the IT Manager as needed in case of needed resolution
  • Serve as the first point of contact for employees seeking help with an issue on their PC, Mac, mobile device, TFL-provided software or other TFL-specific hardware or services
  • Record all open issues, status items and resolution documentation into tickets assigned in help desk solution
  • Set the direction of best practices in security by first maintaining the annual needs of PCI compliance internally and through our private cloud environment as well as working through existing gap assessments for security best practices and ensuring proper implementation, rollout and awareness
  • Ensure that we advocate for changes in process and procedure with vendors, employees and management on being the best in the Christian non-profit world at privacy and security for our listeners and donors
  • Develop and administrator technical training for employees based on gap assessment of skills or in the case of rollout of core software deployments to TFL-managed systems
  • Implement and rollout a strategy and implementation for the efficient management of our fleet of Macs using Jamf Pro and our fleet of Macs using the Autodesk agents provided by our MSP for our fleet of PCs
  • Design and implement the rollout of proper management and maintenance of BYOM devices for management and key coordinator positions to meet high security standards
  • Support key initiatives by TFL annually and 5-year goals by helping to assess new needs both in IT systems, infrastructure and policies/procedures for feasibility, cost and timeline of rollout in coordination with the IT Manager
  • Escalate issues or unresolved support requests as needed to the IT Manager
  • Document internal IT procedures
  • Ensure all systems have an appropriate uptime based on internally defined SLA metrics
  • Assist with onboarding of new users and implement an technical on-boarding processes that makes the experience for new employees the simplest and easiest we can make it so that they can begin working right away, providing immediate value to the organization

IT Strategy/Governance

  • Manages small sized projects according to pre-defined budgets and schedules as necessary.

QUALIFICATIONS AND REQUIREMENTS

Basic Education Requirement:

  • Bachelor’s Degree in Information Systems, Computer Science, Computer Engineering or related field

Preferred Requirements:

  • 5 years or greater of relevant technical experience or demonstrated success in a Systems Administration role
  • Experience working in and in support of a small- to medium-sized network of servers, desktop systems and communications devices using up-to-date Windows infrastructure components and other standard networking components.
  • Experience managing Mac and iOS devices in addition to Windows Server and desktop OS environments

Skills:

  • Demonstrated knowledge of Windows desktop products and familiarity with Windows servers and networks
  • Demonstrated working knowledge of network protocols, server and desktop technologies
  • Ability to organize and deliver training of basic IT concepts to users
  • Ability to negotiate hardware/software service and technical support needs in conjunction with IT Manager
  • Ability to manage multiple activities and tasks simultaneously
  • Ability to communicate well throughout system outages, procedure changes and upgrades
  • Well-developed verbal and written communications
  • Customer-oriented and cool-tempered in all situations
  • Experience with macOS and other Apple devices is a necessity
  • Experience in scripting for Windows and Mac/iOS devices for system management
  • Understanding of large disk arrays and design parameters around backup, DR and recovery
  • Understanding of VMs and how they function
  • Set strategy and design direction for IT infrastructure based on needed business requirements
  • Demonstrate excellence in each task done with an eye towards making the experience for each employee and user simple and easy to understand and respecting their time as valuable members of TFL

Workload:

  • Evening and weekends work is required on occasion.

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply For This Position!

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled. Please email questions to: Mike Costlow.


Database Administrator and Developer

Mission

To create, maintain and update existing databases, procedures, reports and other ETL processes for Truth For Life with a specific focus on security, stability, scalability and reportability, while supporting the overall ministry mission and commitment to excellence.

Outcomes

  • Maintain donor management and other ancillary databases
  • Extensively grow the quantity and quality of reporting on donor and other ancillary data sources for the benefit of business decisions
  • Document the current database environment, suggesting, planning and executing improvements as needed to meet RTO and RPO requirements as well as capacity planning and uptime
  • Act as first-level support for user issues surrounding our donor management system and data questions/issues
  • Work with web development team in designing next-generation data environment for online integration of services for the benefit of Truth For Life listeners
  • Execute, update and improve existing ETL and other recurring processes with donor management system
  • Assist in any needed data migrations or the on-boarding of additional databases or services where data needs to be loaded
  • Migration of existing process code to version control system
  • Initiate and actively engage topics of ongoing learning (books, courses)

Competencies

  • Integrity: Steadfast commitment to biblical principles for living and working
  • Passion: Wholehearted dedication to the mission of Truth For Life
  • Passion: Committed to excellent user experience across all major platforms and devices
  • Efficiency: Committed to clean, lean and documented code
  • Experience: 5+ years or shows strong proficiency in administering and developing for Microsoft SQL Server 2016+
  • Experience: 2+ years experience working with MySQL
  • Experience: 3+ years using Visual Studio or similar IDE for SSIS job or SSRS report development
  • Security: A security-first mindset in development of any environment or process
  • Judgment/Decision Making: Commitment to data-driven decisions with the help of research, user-testing, and experience.
  • Strategic skills: Establishes a strong testing methodology for any development to ensure success of any project
  • Independent: Able to manage multiple tasks and effectively meet deadlines without being closely managed
  • Resourceful: Readily adopts new tools and clever approaches to overcome difficulty
  • Adaptability: Easily adjusts to new conditions and welcomes challenges as opportunities
  • Team player: Willingly and reliably works in cooperation with and support of others
  • Innovative: Introduces new ideas and methods to meet new requirements or changing market demand
  • Assertiveness: Proactively offers suggestions, opinions, and openly asks questions
  • Tenacity: Highly persistent in maintaining or seeking to meet goals/objectives, determined to overcome obstacles

Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply For This Position!

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled. Please email questions to: Mike Costlow.


Customer Service Representative

Primary accountabilities

  • Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
  • Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
  • Respond to listener communication in a professional, courteous, and prompt manner.
  • Process orders and donations.
  • Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
  • Update and maintain listener accounts in the constituent database.
  • Prioritize and organize daily projects based upon degree of importance and level of urgency.
  • Answer questions and help listeners find specific teachings and other resources.
  • Field listener feedback and prayer requests.
  • Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities

  • Excellent verbal and written communication skills with emphasis on phone etiquette.
  • Attention to detail and desire for quality service.
  • Proficient in Microsoft Office.
  • Proactive approach to learning and customer service.
  • Strong computer skills and experience with windows based systems.
  • Ability to type 70 words per minute.
  • Keen ability to actively listen and anticipate questions.
  • Ability to multi-task.
  • Ability to handle consecutive phone calls efficiently and effectively.

Additional desired skill

  • Bilingual English/Spanish would be a plus.

Some customer service or professional phone operator experience is preferred. Are you interested in joining the team? The first step in applying with Truth For Life is completing our Topgrading assessment tool, which gives us a complete picture of your background and experience. The Topgrading tool is located here:

Apply For This Position!

Applicants must complete the Topgrading assessment in order to be considered for this position. The position will remain posted until filled. Please email questions to: Mike Costlow.